Wednesday, September 5, 2007

Sutherland Global Services

Company Description

Sutherland Global Services is world’s leading provider of business process outsourcing (BPO) services since 20 years and operates in multiple delivery centers across United States, India, Philippines, and Canada. We are an IT enabled and BPO company specializing in customer management and back-office services. Through consistent hard work and dedication, we have achieved the reputation of providing excellent services.

Founded in 1986, we have domain knowledge, global delivery options, and follow quality processes. Through our outstanding customer management services we have played a significant role in helping our clients achieve their goals by improving sales, marketing and customer support results. Our clients can thus focus on their core competence and improve customer facing operations with the help of our expert services, knowledge and tools. Clients can implement our contact center and back-office outsourcing services in their existing set-up or can give us the responsibility to handle everything for them.


Dilip R. Vellodi founded Sutherland Global Services of Rochester, New York, in 1986.

Mission and Vision Statement

Sutherland Global Services Mission:

"To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results."

Sutherland Global Services Vision:

“To be the premier and preferred provider of IT Enables and Business Process Outsourcing services in our chosen markets."


Oak Investment Partners Standard Chartered Private Equity (Merlion Fund) has invested about $30 million in equity funding.


Sutherland has about 17,500 employees working in centers located at United States, United Kingdom, Canada, Philippines, India, and Mexico.


Sutherland has a worldwide client base that include Fortune 1000 and Fortune 500 companies. Some of our clients are AT&T, Xerox, Amazon, HP, Dell, Intuit, and Gateway. Sutherland’s clients are from various industry verticals including retail, insurance, mortgage, banking, healthcare, telecommunications, technology, and travel and hospitality.

Quality Certifications

-- ISO27001 Certification by British Standards Institute (BSI) in May, 2006
-- SGS Systems & Services Certification
-- Sutherland achieved COPC Standard Version 4.0 certification for multiple programs in our India facilities.
-- Safe Harbor certification by U.S. Dept. of Commerce


-- Sutherland Global wins Operational Excellence & Quality Award for the Year 2007
-- Sutherland Global appears among 2007 Global Outsourcing 100
-- Mr. Dilip R Vellodi gets the Golden Globe Award from Kerala Kalakendram
-- Wins All India Six Sigma Contest for Global IT & ITeS Companies
-- Sutherland is among top 5 BPO Organizations in India as per NASSCOM rankings
-- Sutherland wins the All India Six Sigma Case Study Presentation Contest for 2007